Get In Touch
Following the latest Government advice, we have now taken the difficult decision for our staff to work from home with immediate effect.
In addition to the health and wellbeing of our staff, our priorities remain in providing clients and potential customers with the same high levels of service that you’ve always received.
For this reason, whilst the Third Sector Protect team are working from home, we would ask that you contact your existing Client Broker or Account Director on their mobile number below:
Customer ServiceContact Details
|Jade Little – Client Service Director||0191 440 8067|
|Jamie Herbert – Account Director||0191 440 8063|
|Tracy Shaw – Client Broker||0191 440 8052|
|Freddie Wilkinson – Charity Client Broker||0191 440 8053|
|Liam Herrington – Client Broker||0191 440 8071|
|Kayla Rodgerson – Client Broker||0191 440 8068|
|Louise Hutchison – Account Director||0191 440 8073|
To report a new claim, please consult your existing policy and use the claims helpline numbers to report the incident directly. If you are unable to obtain this number or wish to discuss an on-going claim, please contact Phil or Marissa directly on the numbers below:
Claims DepartmentContact Details
|Phil Lakey – Claims Director||0191 440 8072|
|Marissa Lewins – Claims Broker||0191 440 8056|
Anyonewithin the Third Sector Protect team can help with new business enquiries. Todiscuss your enquiry in more detail, you can contact a team member directly,request a call back using the form below or simply Request a Quote and a member of staffwill be in touch to discuss your needs in more detail.
You can also contact us via email at firstname.lastname@example.org with enquiries to this address dealt with within 1 working day.
Working from Home / Temporary Closure of Your Premises
On thesubject of working from home, if you are also considering this action or evenlooking into a temporary closure of your organisation, please let us knowimmediately (or your current broker if Third Sector Protect isn’t currentlyyour broker of choice). This will allow us (them) to inform your insurers ofthis material fact and ensure that cover remains in force.
Thank youfor your understanding during this difficult period.
Third Sector Protect
Tyne & Wear
Monday – Friday 9am – 5pm
Request a callback
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.